You can choose between three different levels of support depending on your level of commitment to the project and your needs:

• Community Support: Developers, researchers and technical enthusiasts to test and evaluate the capabilities of the software, and to build cloud environments for research purposes.
• Basic Support: Corporations, research centers and governments that require expert support assistance with basic SLAs during customization and building phases or to operate non-production cloud environments for testing/development applications.
• Production Support: Corporations, research centers and governments that require expert support assistance with production SLAs to operate cloud environments for production applications.

Basic and Production Support options are commercial support subscriptions that help sustain the OpenNebula project. Besides the professional support, which is very important to medium and large organizations, support subscriptions bring additional software, support and legal benefits.

Certified Software

• OpenNebula and OpenNebulaApps are thoroughly tested and certified for the most common Linux distributions and on the most popular open-source and commercial hypervisors. A table with the certified platform components is included as part of the release notes of each update or upgrade release.

Open-source Code

• OpenNebula is fully open-source software released under Apache v2.0 license that is completely available in a public repository.

Regular Updates

• Regular updates and upgrades with software packages for most common distributions.

Migration Path

• Upgrade process to easy migrate your production environment to new versions of the software.

Maintenance Releases

• Regular and asynchronous maintenance releases that incorporate fixes and minor enhancements.

Service Packs

• After its first year, and for two additional years, OpenNebula distributes a service pack (SP) for each major release that combines all the patches to easily install or deploy its last update.

Product Influence

• We listen to all users when determining our product roadmap, but the feature requests by users with an active Basic and Production subscription get bumped up to the front of the line.

Minor Enhancements

• Delivery of software patches to provide minor enhancements.

Hot Fixes

• Delivery of software patches to solve critical impact issues as part of an incident resolution.

Online

• All guides for developers, integrators, users and operators are available at the OpenNebula site.

PDFs

• PDF version of the online guides.

Access to Webinars

• Access to the private webinars that C12G Labs holds to educate clients and partners about the main features of OpenNebula and to provide demos on specific functionality areas or deployment scenarios.

Discount in Training

• Discount in public training classes on cloud design, deployment, integration and operation.

Community Support

• Support by an active community, on a volunteer basis. Repairs/enhancements are made (or accepted) by project contributors on a best-effort basis, with no guarantees of either resolution or timeliness.

Professional Services

• Value-added consulting, engineering and training services can be acquired directly from OpenNebula developers

Expert Support

• The C12G engineering team wrote most of the source code of OpenNebula and is in a unique position to provide support and services that require commercial SLAs.

Support Portal Access

• The OpenNebula.pro Support Portal provides all of the benefits of a commercial subscription such as direct interactions with the experts, real-time tracking of incidents, and critical issue notifications.

Privacy and Security

• IT assets often provide a critical competitive advantage, so enterprises are understandably concerned that using public mailing lists for technical support may reveal confidential corporate information. The privacy and security of the OpenNebula.pro Support Portal ensure that your confidential corporate information always remains private.

Support SLAs

• Different subscription options that include integration and production support for optimal and scalable execution with professional SLAs.

Long-term Multi-year Support

• C12G stands behind and supports and maintenance each OpenNebula series (major release) for up to five years. Within Community and Basic Support, the OpenNebula team only offers support for the last stable release.

Indemnification

• C12G offers indemnification for copyright infringement claims made by third parties against customers and partners with an active subscription, so you can deploy OpenNebula in your business without complex legal concerns.

OpenNebula Powered Logo

• Users with an active subscription can use the OpenNebula C12G Powered logo to help cloud consumers quickly identify cloud infrastructures that are powered by OpenNebula and supported by C12G Labs.

Licensing Flexibility

• OpenNebula is available under Apache v2.0 license, and can be released under a different license to meet customer’s and partner’s needs and requirements.

Year Subscription

• Subscriptions are for a specified time period and not for a particular release. So you can move to any currently supported release of OpenNebula at no additional cost with a permanent license to use the software; there are no large upfront license fees or hidden costs.